1. How much is shipping and how long does it take to arrive?
For 90% of countries (e.g. USA, Canada, Europe) shipping will be under $20.
We use DHL for orders within Europe and UPS for all other international orders. Estimated shipping time is between 3-7 business days.
We manufacture all of the products sold on Our website and, therefore, delivery times may be affected by stock levels. Usually it takes about 1 week for a product to be made and shipped, but please allow up to 20 business days for creating the final product.
Please consider that busy shipping times (e.g christmas) can result in longer shipping times heavily.
1.5 Do you use discreet shipping?
We ship our products in a completely neutral box.
For customs we describe our products as "Costume Accessoire".
2. What are your products made of?
Check out our detailed informations about the products, materials and quality examples HERE.
3. What are your payment options?
Currently we only accept Paypal. You can also pay with a credit card if it is connected with Paypal.
4. I'm not quite sure how i measure correctly. Can you help?
We have a detailed presentation for all necessary measurement HERE.
5. Are your harnesses cleanable?
Yes. You should always clean by hand. After you're done, dry everything with a towel, especially the metal parts and let it air dry. DON'T use heat, this can damage the product.
6. Your product options don't fit me. Can you still make the harness i want?
Almost everything should be possible for us. Check out our Custom Harness section and send us your wishes and we will check if we can do it.
7. I have accidentally made a mistake in my order. Can i still change it?
We will allow you to contact us to correct your order for the first 24 hours after your order was placed. We might accept changes even after the first 24 hours, but we reserve the right to refuse to make the change once the product is worked on.
8. My order arrived, but something is wrong/damaged/missing.
If the fault is on our site, we will do our best to resend you the correct products as soon as possible. Use our Contact Form to contact us.
9. I got my product, but i don't want it anymore.
All sales are final and non-refundable except in the instance of a manufacturer's defect.